Privacy Policy

Nexus Immigration ("we", "us", "our") is a privately owned, MARA-registered Australian migration agency (MARN 2318293). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use and store it, and the choices and rights you have.

1.Information we collect

When you contact us or submit an enquiry through our website, we may collect:

• Contact details — your name, email address and phone number.
• Enquiry details — the visa type or migration matter you are asking about, and any information you choose to provide about your situation.
• Communication records — notes of calls, emails and messages between you and our team.
• Technical data — when you visit the site, limited information such as your IP address, browser type, pages viewed and the source that referred you (for example, a Google ad), collected through cookies and analytics tools.

If you later engage us as your migration agent, we will collect the more detailed personal and sensitive information required to advise on and prepare your application. That additional collection is covered by the separate client services agreement we provide at that time.

2.How we collect it

We collect personal information directly from you when you complete an enquiry form, call us, email us, or meet with us. We also collect limited technical information automatically through cookies and website analytics when you browse the site.

3.How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange your free eligibility check.
• Provide you with general information and advice about visa options relevant to your situation.
• Communicate with you about your enquiry or, if you become a client, your matter.
• Improve our website and understand which information is useful to visitors.
• Meet our legal, regulatory and professional obligations as a registered migration agent.

We do not sell your personal information to anyone.

4.When we disclose your information

We only disclose your personal information where it is necessary and lawful, including to:

• Our own staff and registered migration agents who are handling your enquiry or matter.
• Trusted service providers who help us operate — for example, our customer-relationship and form provider (LeadConnector / GoHighLevel) and our website hosting and analytics providers — who are bound to protect your information.
• Government departments and tribunals, but only if and when you formally engage us as your migration agent and authorise us to act on a specific application. We do not share enquiry information with any government body without your instruction.
• Where we are required or authorised to do so by law.

5.Storage & security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Enquiry data is stored in secure, access-controlled systems. While no method of transmission over the internet is completely secure, we use appropriate safeguards and only retain information for as long as we reasonably need it.

6.Cookies & analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not function as intended. We may use analytics tools (such as Google Analytics) that collect aggregated, de-identified usage information.

7.Advertising & tracking

We advertise our services online, including through Google Ads. When you arrive from an advertisement, we may use conversion-tracking tools to understand which ads lead to enquiries. This helps us measure and improve our advertising. These tools may use cookies; the information is used in aggregate and is not used to identify you personally beyond the enquiry you choose to submit. You can manage ad personalisation through your Google account settings and your browser.

8.Your rights

Under the Australian Privacy Principles, you may:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate, out of date or incomplete.
• Ask us to delete your enquiry information where we are not required to keep it.
• Withdraw your consent to marketing communications at any time.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9.Overseas disclosure

Some of our service providers (for example, cloud hosting, form and analytics providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

10.Data retention

We keep enquiry information only for as long as needed to respond to you and for our legitimate business and record-keeping purposes. If you become a client, we retain your file in accordance with the record-keeping obligations that apply to registered migration agents. When information is no longer required, we securely delete or de-identify it.

11.Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the "Last updated" date shown at the top. We encourage you to review it periodically.

12.How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: